Terms and Conditions

Terms and Conditions 

Prices
All prices mentioned in the WielensAnimalFeeds webshop are inclusive of VAT. Subject to typing and input errors. However, without consulting you, we will not invoice any other amount than stated on your email confirmation. We invoice the price that is current at the time of your order. You cannot derive any rights from the fact that you have seen a lower price at an earlier time.

Realization of the agreement
As soon as you have placed your order, it will be gratefully accepted and processed by us. Orders received by us on working days before 12:00 noon will be shipped as soon as possible.

Delivery
We normally have all products from the RWDH webshop in stock.
If we cannot deliver a product immediately due to circumstances, we will contact you.

Are you in a hurry with your order and do you want to know if we can ship the package the same day? Then give us a call, and you will know exactly where you stand!

Subsequent delivery
For subsequent delivery of products that we order from one of our suppliers at your request, we charge the costs for standard shipping.
No rights can be derived from promises regarding the term in which we think we can deliver a product.

Returns
Returns are only possible in consultation with WielensAnimalFeeds. WielensAnimalFeeds arranges a collection appointment with the forwarder. Return shipments for which no collection appointment has been made will not be accepted and processed by us. WielensAnimalFeeds only accepts unopened, unused products in the
original packaging.
The shipping costs of a return shipment are at the expense of the customer (excluding packaging errors, see conditions below).

Exchange
To exchange an item, we advise you to contact WielensAnimalFeeds.

As soon as we have received the item to be exchanged back, we will send you a note for this. We will transfer the amount to be settled to your account within 10 days of the date of the creditnote.

Packing errors 
Despite our careful working method, packaging errors are inevitable. We request that you notify us by email ([email protected]) within 4 days of delivery. We reserve the right to verify your report against the weight of the package and the internal control forms. We ensure that you receive the missing product within 1-3 working days.
If applicable, we will also make an appointment with you about picking up the incorrectly sent product.

Payment

Pay in advance
If you choose to pay in advance, you will receive an e-mail from us on the same or next working day with the information you need to make your payment.

We will ship your order as soon as the money has been credited to our account. You will be notified by email.

Pay online
You can pay online in our webshop with Ideal; You settle this in your own trusted banking environment with your bank’s own specific security.

If the delivery time is unexpectedly longer than promised, we will contact you about any refund of the amount to your account. In the absence of a delivery, you can always contact us and request a refund of the payment; we will respond within 2 working days.

Paying from abroad
This is only possible through pay in advance. When paying in advance, you will receive an email from us on the same or next working day with the information you need to make your payment. We will ship your order as soon as the money has been credited to our account. Unfortunately, other payment methods for customers outside the Netherlands are not (yet) possible.

Delivery outside the Netherlands
We are happy to send your order to you. We do charge extra delivery costs for this.

Product information
In the WielensAnimalFeeds webshop we will mention the latest available information about a product. Based on new insights, availability of raw materials or changes in legislation, continue manufacturers to improve and adapt products. We are not always immediately informed of this, which means that the information on the website may differ from the information that you find with or on the product.

Liability
WielensAnimalFeeds only accepts liability for the damage you have suffered as a result of an attributable shortcoming in the fulfilment of our obligation or from an unlawful act, if and insofar as this liability is covered by our insurance.

If our insurer does not pay out for any reason, or if the damage is not covered by the insurance, our liability is limited to the net invoice value of what should have been delivered by us, or to the amount that we actually recover to third parties in this respect. 
We are not liable for damage caused by exceeding the delivery period. We are not liable for damage caused by or the result of a defect in the items purchased from us (consequential damage). We are not liable for incorrect use of the products purchased from us.

Complaints, disputes and applicable law
If you have any complaints about the products or our services, we request that you inform us in writing or by email ([email protected]). We will do everything we can to find a suitable solution with you. If we cannot reach an agreement, we will point out the possibility to submit the complaint to the consumer association. Any disputes in the Netherlands must be submitted to the competent court in Almelo (NL) or the competent court in your canton or district. All agreements concluded with us and resulting disputes are exclusively governed by Dutch law.

Force of the majority
In the case of force majeure, WielensAnimalFeeds has the right, at its own discretion, to suspend the execution of a customer’s order, or to dissolve the agreement without judicial intervention, by notifying the customer in writing and without WielensAnimalFeeds is obliged to pay any compensation, unless this would be unacceptable in the given circumstances by standards of reasonableness and fairness. Force majeure is understood to mean any shortcoming that cannot be attributed to WielensAnimalFeeds, because it is not due to its fault and cannot be attributed to it by law, legal act or generally accepted beliefs.